Richard Pascale, Managing on the Edge (1990)
American management expert (pictured right) who was a professor at Stanford Business School in California.
Richard Pascale in the
Management Gurus section.
An organization should constantly change how it does things through:
- inquiry (constant questioning).
- constructive conflict and debate.
Why do successful companies fail?
Sticking to what's made you successful, not radically changing.
2. Complacency and arrogance
The decline of many of Peters and
Waterman's excellent companies shows how success can easily turn into failure.
So Pascale says in the book's first line:
“Nothing fails like success”.
3. Temporary business
Frequent but only partial implementation of business fads like total quality management.
Failure to face reality, learn and continuously improve.
How do you achieve organizational renewal and
All the 7 S’s (pictured right) should be:
- geared towards achieving the same objective(s) like customer satisfaction.
- fanatical adherence to shared values (spiritually inspiring employees).
Encouraging autonomy through responsibility given to business units and
Encouraging constructive debate through combining different employees and managerial
Managers continually creating new paradigms (new ways of thinking) that make continual organizational renewal a
way of life.
What's so great about Honda?
Honda, the Japanese motor manufacturer, has achieved all four (above) by managing to
achieve harmony within discord (creative conflict geared towards the common purpose of customer
Honda worried that too much fit (or harmony) would harm creativity by producing:
- unquestioning of the status quo.
So it split the organization up into three companies (including research and development and engineering) which
were independently run but inspired by the same customer driven purpose.
Key quotes on business success and
Nothing fails like success (the book’s first sentence).
Inquiry is the engine of vitality and self-renewal.
Renewal is a never-ending struggle.
Key quote on
Continual learning is synonymous with self-renewal.
Key quote on management
The ultimate, and largely ignored, task of management is one of creating and breaking paradigms.
Key quote on creativity
Creativity and adaptation are born of tension,
passion and conflict.