Spencer Johnson (1940- )
American management expert (pictured right), famous for his huge best-seller, Who Moved My Cheese?
Key
books
Who Moved My Cheese?
(1998)
The book gives some tips on
change
management:
1. Anticipate and enjoy
change.
2. Adapt to change
quickly by:
- accepting new ideas and beliefs.
- overcoming your fears and weaknesses.
This message is told through a story about:
- two mice sized people (Hem and Haw) learning from...
- two mice (Sniff and Scurry)
- their search for cheese (a metaphor for what makes you happy and successful).
Key quotes on change
management
A change imposed is a change opposed.
An organization can only change when enough people in it change.
The One Minute Manager
(1982), written
with Kenneth Blanchard (pictured right)
Effective managers:
- feel good about themselves.
- emphasize the quality of work done (not just the quantity).
- achieve impressive results in a very short time.
Such great results come from:
1. One minute goal setting
Defining responsibilities and performance standards in less than 250 words.
2. One minute praisings
Praising people immediately, succinctly and specifically
3. One minute reprimands (encouragingly without malice)
People should be told immediately what the manager is doing and why.
Key quote on
management
The best minute I spend is the one I invest in people.
Key quote on
quality
Quality is simply giving people the product or service they really want and
need.
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