Customers Quotes
Top 30 Customers Quotes
No 1 (Best quote!)![Customers Quotes Customers Quotes](images/quotes-selfridge.jpg)
The customer is always right.
- Harry Gordon Selfridge (1856-1947), American founder of the famous London store,
pictured right.
![Customers Quotes Customers Quotes](images/quotes-ritz.jpg)
César Ritz (1850–1918), Swiss hotel proprietor, pictured right, put it this way:
The customer is never wrong.
No 2![Customers Quotes Customers Quotes](images/quotes-samuelson.jpg)
The consumer... is the king,
- Paul A. Samuelson (1915-2009), American economist, pictured right.
![Customers Quotes Customers Quotes](images/quotes-walton.jpg)
Sam Walton (1918-1992),
American founder of Wal-Mart stores,pictured right, agrees:
There is only one boss: the customer.
![Customers Quotes Customers Quotes](images/quotes-ford.jpg)
This contrasts with the American car manufacturer, Henry
Ford's, pictured right, product led philosophy:
Any customer can have a car painted any colour that he wants so long as it is black (in Ford's autobiography,
My Life and Work ,1922)
No 3![Customers Quotes Customers Quotes](images/quotes-drucker.jpg)
The customer is the foundation of a business and keeps it in existence.
- Peter Drucker, pictured right, The Practice of Management (1954)
In the same book Drucker also said:
It is the customer who determines what a business is.
No 4![Customers Quotes Customers Quotes](images/quotes-levitt.jpg)
People don’t buy things but buy solutions to problems,
- Theodore (Ted) Levitt, pictured right, The Marketing Imagination (1983)
![Customers Quotes Customers Quotes](images/quotes-packard-david.jpg)
David Packard (1912-96),
American co-founder of Hewlett-Packard (HP), pictured right, agrees:
We're not selling hardware; we're selling solutions to customer problems,
No 5![Customers Quotes Customers Quotes](images/quotes-peters-tom.jpg)
Long-term profit equals revenue from continuously happy customer relationships minus cost.
- Thomas (Tom ) Peters, pictured right, Thriving On Chaos
(1987)
No 6![Customers Quotes Customers Quotes](images/quotes-leboeuf.jpg)
Every company’s greatest assets are its customers, because without customers there is no company.
- Michael LeBoeuf, pictured right, American management writer.
No 7![Customers Quotes Customers Quotes](images/quotes-deming.jpg)
Profit in business comes from repeat customers, customers that boast about your product or service, and that
bring friends with them.
- W. Edwards Deming, pictured right, in
Out of the Crisis (1982)
![Customers Quotes Customers Quotes](images/quotes-arden.jpg)
Elizabeth Arden (1884-1966), American
cosmetics tycoon (pictured right), agrees:
Repetition makes reputation and reputation makes customers
No 8![Customers Quotes Customers Quotes](images/quotes-gandhi.jpg)
A customer...is not an interruption in our work. He is the purpose of it. He is not an outsider in our business.
He is part of it.
- Mahatma ( Mohandas)
Gandhi (1869-1948) Indian leader and philosopher, pictured right.
No 9![Customers Quotes Customers Quotes](images/quotes-loewy.jpg)
The main goal is not to complicate the already difficult life of the consumer.
- Raymond Loewy (1893-1986) French
American industrial designer, pictured right.
No 10![Customers Quotes Customers Quotes](images/quotes-smith.jpg)
The real and effectual discipline which is exercised over a workman is that of his customers,
- Adam Smith, pictured right,The Wealth of
Nations (1776).
No11![Customers Quotes Customers Quotes](images/quotes-jobs.jpg)
Customers must find what they love
- Steve Jobs (1955- 2011), co-founder
of Apple, pictured
right.
No 12![Customers Quotes Customers Quotes](images/quotes-welch.jpg)
The company can’t give job security only customers can.
- Jack Welch (1935- ),
American boss of General Electric 1981-2001, pictured right.
No 13
Don't deliver what you can't deliver and deliver everything you
promise.
- Richard Branson (1950- ), founder of the
British company, Virgin,, pictured right.
No 14![Customers Quotes Customers Quotes](images/quotes-carnegie-dale.jpg)
Showing a genuine interest in others not only wins friends for you but may develop in its customers a loyalty to
your company.
- Dale Carnegie, pictured right, in How to Win Friends and Influence
People (1936)
No 15![Customers Quotes Customers Quotes](images/quotesnord.jpg)
Respond to unreasonable customer requests.
- slogan of the American department store, Nordstrom.
No16![Customers Quotes Customers Quotes](images/quotes-branson.jpg)
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them -
preferably in unexpected and helpful ways.
- Richard Branson (1950- ), founder of the
British company, Virgin,, pictured right.
No
17![Customers Quotes Customers Quotes](images/quotes-reed.jpg)
Success depends on whether you've got the right brand, are selling what consumers want and at the right
price.
- Richard Reed (1973- ), co-founder of Innocent Drinks, pictured right.
No 18![Customers Quotes Customers Quotes](images/quotes-bezos.jpg)
We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every
important aspect of the customer experience a little bit better.
- Jeff Bezos (1964- ), founder of Amazon.com,
pictured right.
No 19![Customers Quotes Customers Quotes](images/quotes-marx-groucho.jpg)
Room service? Send up a larger room.
- Groucho Marx (1890-1977), American comedian and film and TV star, pictured right.
No 20![Customers Quotes Customers Quotes](images/quotes-prahalad.jpg)
If we stop thinking of the poor as victims or as a burden and recognizing them as resilient and creative
entrepreneurs and value-conscious consumers, a whole new world of opportunity can open up.
- C. K. Prahalad, in The Fortune at the Bottom of
the Pyramid (2004), pictured right.
No 21
We think of customers as people, not wallets.
- Meg Whitman (1957- ), pictured right, when she
was boss of eBay.
No 22
The new customer is a demanding dictator.
- Kjell Nordstrom, pictured right and
Jonas Ridderstrale, pictured right below,
Funky Business (2000)
No 23![Customers Quotes Customers Quotes](images/quotes-pavarotti.jpg)
I am a servant of the audience. And this is probably the reason the public understand and they give me love back
with applause.
- Luciano Pavarotti (1935-2007), pictured right, Italian opera singer (talking to the
British chat show host, Michael Parkinson).
No 24![Customers Quotes Customers Quotes](images/quotes-kelleher.jpg)
We are not an airline with great customer service. We are a great customer organization that happens to be in
the airline business.
- Herb Kelleher (1931-), American boss of
Southwest Airlines 1982-2001,pictured right,
No 25![Customers Quotes Customers Quotes](images/quotes-leahy.jpg)
Never stop listening to customers and giving them what they want.
- Terry Leahy (1956-), chief executive of Tesco,
1997-2011,pictured right,
No 26![Customers Quotes Customers Quotes](images/quotes-adams-scott.jpg)
Thank goodness for the ignorance of your customers,
- Scott Adams, pictured right, The Dilbert Principle (1996)
![Customers Quotes Customers Quotes](images/quotes-carlzon.jpg)
No 27
If you’re not serving the customer, your job is to be serving someone who is.
- Jan Carlzon, boss of Scandinavian Airlines (1981-94), pictured right,
![Customers Quotes Customers Quotes](images/quotes-hamel.jpg)
No 28
Companies that create the future do more than satisfy customers, they constantly amaze them.
- Gary Hamel, pictured right, and
CK Prahalad,, pictured right below, in
Competing for the
Future (1996)![Customers Quotes Customers Quotes](images/quotes-prahalad.jpg)
No 29![Customers Quotes Customers Quotes](images/quotes-porter.jpg)
Superior value stems from offering lower prices than competitors for equivalent benefits or providing unique
benefits that more than offset a higher price.
- Michael Porter, pictured right, in Competitive Advantage (1985)
No 30![Customers Quotes Customers Quotes](images/quotes-penney.jpg)
Every business is built on friendship,
- J.C.
Penney (1875-1971), American co-founder (pictured right) of J. C. Penney department
stores.
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