Mary Parker Follett, Dynamic Administration (1941)
American management writer (pictured right) who was one of the first proponents of employee
She died in 1933.
Mary Parker Follett in the Management Gurus
How to make an organization successful
Power is the capacity to make things happen.
2. “Constructive conflict”
This is people finding solutions to their problems through debating their
So a leader must be a “leader of leaders”, who:
This is finding common interests and purpose after openly
resolving people’s differences.
This is the best method of dealing with conflict (not compromise or coercion).
4. “Reciprocal service”
This means that managers must:
Better employees make for a better society, so:
5. “Reciprocal leadership”
This results in leaders and followers:
The best way to learn from mistakes is education and training, not
7. Increasing employee power and rewards
This results from:
People working together to achieve organizational objectives.
10. Effective problem solving
Creating a situation that solves a problem.
Key quotes on leadership
The best leader has not followers, but men and women working with him.
The best leader knows how to make his followers actually feel power themselves.
The best leader does not ask people to serve him but the common end.
Key quote on management
People do not like to be ordered even to take a holiday.
Key quote on workers and unions
Capital and labour must fight or unite.
Key quote on training and education
The greatest service the teacher can render the student is to increase his freedom - his free range of activity
and thought and his power of control.
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