Business success - WisdomToWin.com

Business success

Business success is...

Satisfying customers better than competitors

No customers, no business!

The 10 C’s of business success

Customers, corporate culture, commitment, competence and learning, competitors, creativity and innovation, change, combination of opposites, cash and conscience - here they are!

1. Customers – amaze them!

Give customers the best possible value for money and exceed their expectations – how?

a) empathy and speed

See the business from the customers' point of view and find solutions to their problems as quickly as possible.

b) customer driven 7 S’s

strategy (objectives, policy and implementation).

structure (how things are organized).

systems (how things are done).

style (of management and leadership).

staff and skills (staff capabilities and core competencies – see point 4).

shared values (or corporate culture – see point 2).

The last four people related S’s (sometimes called the soft S’s) are the most difficult for competitors to copy and so are particularly important.

c) cost leadership

Have the lowest costs and lowest prices (if your product is similar to competitors).

d) product differentiation

Selling something with a superior image and/or quality.

e) excel in the 4 P’s

price - Henry Ford's Model T (pictured right) was hugely successful because of its low price.

place (where the product is sold).

product (including quality and brand image).

promotion (including advertising).

f) market segmentation

Selling to a particular group of customers ( a market segment or niche) e.g. rich/poor, old/young, male/female)

See market segmentation.

2. Corporate culture (shared values and beliefs)

Every employee must passionately believe in and act upon certain values, particularly:

putting customers first.

striving for excellence in everything.

getting the best performance from employees and treating them well.

See corporate culture for more detail.

3. Commitment (motivation and leadership)

Happy motivated employees mean happy customers. This link is called the service-profit chain.

How do you motivate people (i.e. make them work harder and more effectively)?

recruit great people.

give them the information they need.

listen to what they say.

involve them in the decisions affecting their jobs.

give them control over their jobs, so they take responsibility for results (called empowerment).

encourage them to continuously learn and improve – see point 4.

make their jobs as interesting as possible

pay them well and give them a share of the profits.

great leadership – the boss must inspire employees to do great things for customers (see leadership).

See for more detail:

motivation

empowerment

leadership

4. Competence and learning

A successful business is a learning organization.

i.e. it continually learns from its experience and mistakes with a continuously trained and educated workforce.

5. Competitors - beat them!

How?

keep them out e.g. patents (giving a monopoly for new products).

have better and/or cheaper products – see point 1 above.

exploit your core competencies (or distinctive capabilities) - significantly superior skills and technologies.

6. Creativity and innovation

Creatively find new and better ways of satisfying customers (like the bagless vacuum cleaner inventor, James Dyson, pictured right).

So innovation (the development of new products) and creativity (the creation of new ideas) are vital – see creativity and innovation.

7. Change

All employees must continually change and adapt effectively to external changes (particularly rising expectations and different needs from customers).

So employees must constantly challenge themselves and the status quo.

8. Combination of opposites

The best businesses combine opposites that seem to contradict each other. Here are some examples:

quality product and low costs.

leanness (with lowest possible staffing) and loyalty (from motivated employees).

order (co-ordination, control and common purpose) and chaos (disagreement, autonomy and questioning) – both essential for creativity and innovation.

tough (being decisive and sometimes ruthless) and tender (kind and sensitive to people’s needs).

reflection (thinking about how to do something, like improving customer satisfaction, with all the relevant information) and action (doing it as quickly as possible) i.e. slow decision, quick action.

evolution (continuous small changes) and revolution (doing something completely different).

longer term strategy (over one year ahead) and short-term policies - beware these aren’t harmful e.g. cutting costs with redundancies may reduce employees’ motivation and so reduce customer satisfaction and profits.

Business success

9. Cash

A business must always have enough cash to pay its bills by minimizing costs and maximizing sales – see cash flow management.

10. Conscience Business success

The best companies are:

ethical (do what’s right).

socially responsible (i.e. accept they must do something for society like helping charities, schools and the environment).

Key quotes explained

Business success

“Success is a lousy teacher”

- Bill Gates (pictured right) , co-founder of Microsoft.

It is harder to keep a business successful than it is to make it a success. So never be complacent, always keep improving and remember that success can easily turn into failure.

A passion to succeed is vital. “To be successful, you have to have your heart in your business, and your business in your heart”, said IBM’s ex-boss, Thomas Watson Snr.

Business success

“Efficiency is concerned with doing things right. Effectiveness is doing the right things”,

- Peter Drucker (in his book, Management: Tasks, Responsibilities, Practices)

Business success is effectiveness i.e. doing the right things really well like customer satisfaction. Efficiency is doing things at the lowest possible cost but doesn’t necessarily lead to success. Why? The wrong things might be done efficiently!

Business success

“Control your destiny or someone else will”,

- Jack Welch (pictured right), ex-boss of the American company, General Electric.

Take the initiative by always changing and improving customer satisfaction faster than your competitors. If you don’t, they will beat you and force you to change. Innovation is vital to satisfy future customer needs

The American business professors, Gary Hamel and C.K. Prahalad, define business success as “the ability to imagine what could be” leading to the creation of new markets.

Best books

Business success

Tom Peters (pictured right) and Robert Waterman (pictured below), In Search of Excellence (1982)

Business success is simple – give great customer service with great staff (KISS – keep it simple stupid!). To achieve this, the best companies do eight things:

• Close to the customer - give the best possible service and quality to customers. Business success

• Productivity through people - treating employees well so that they do their best to satisfy customers.

• Hands-on, value driven – customer satisfaction is valued and prioritized by all employees including managers.

• A bias for action – doing things quickly to satisfy customers.

• Autonomy and entrepreneurship – encouraging innovation and giving people freedom to satisfy customers on their own or in teams (i.e. empowerment).

• Sticking to the knitting - doing the business you know best e.g. McDonald's selling hamburgers.

• Simultaneous loose-tight properties – a mixture of control from head office over the things that matter (like quality, customer service and the organization’s policies and objectives) and power to carry them out given to divisions, teams and individuals.

• Simple form, lean staff – a simple organization structure with minimum staff at head office.

Partnerships with People (1997)

A British government study which found that the best companies have

shared goals (or objectives).

shared culture (values).

shared effort (teamwork).

shared information (through effective two-way communication between management and employees).

Business success

Jonas Ridderstrale (pictured right) and Kjell Nordstrom (pictured below), The Funky Business (2000)

The “funky business” is successful because:

employees have the right values, attitudes and knowledge.

key customers are extremely happy.

customers changing requirements are met through innovation, learning and the ability to change (agility).

David Packard, The HP Way (1995)

The co-founder (pictured right) of the American computer and electronics company, Hewlett-Packard (HP), describes how its success was based on:

1. Simplicity - in three areas:

purpose - focus on making the best electronic equipment “for the advancement of science and the welfare of humanity”.

finance - never using long-term borrowing for business expansion.

marketing - aiming to be leaders in HP's markets.

2. Strong commitment to people

respect for employees and trust,

open two-way communication and consensus (not confrontation)

visible and participative management (“management by wandering about”)

3. Small business units

Splitting up divisions when they get to a certain size (about 1500 people).

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Quotes

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Management Gurus

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◦	Chris Argyris
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◦	Joseph Badaracco
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◦	Meredith Belbin
◦	Warren Bennis
◦	Kenneth Blanchard
◦	Harry Braverman
◦	Marcus Buckingham
◦	James MacGregor Burns
◦	Tom Burns
◦	Management Gurus - C
◦	Andrew Campbell
◦	Jan Carlzon
◦	Dale Carnegie
◦	Alfred Chandler
◦	Ram Charan
◦	Clayton Christensen
◦	Deepak Chopra
◦	Jim Collins
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◦	Philip Crosby
◦	Management Gurus - D - F
◦	Management Gurus - D
◦	Edward de Bono
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◦	Amitai Etzioni
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◦	Henri Fayol
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◦	Thomas Friedman
◦	Management Gurus - G - I
◦	Management Gurus - G
◦	J. K. Galbraith
◦	Howard Gardner
◦	John W. Gardner
◦	Malcolm Gladwell
◦	Rob Goffee and Gareth Jones
◦	Daniel Goleman
◦	Francis Gouillart and James Kelly
◦	Vijay Govindarajan
◦	Lynda Gratton
◦	Robert Greenleaf
◦	Management Gurus - H
◦	Gary Hamel and C. K. Prahalad
◦	Michael Hammer and James Champy
◦	Charles Handy
◦	Frederick Herzberg
◦	James Heskett
◦	Geert Hofstede
◦	Peter Honey and Alan Mumford
◦	Management Gurus - I
◦	Kaoru Ishikawa
◦	Management Gurus - J - L
◦	Management Gurus - J
◦	Spencer Johnson
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◦	Rosabeth Moss Kanter
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◦	Philip Kotler
◦	John Kotter
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◦	Management Gurus - M - O
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◦	Ken Matejka
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◦	Management Gurus - O
◦	Kenichi Ohmae
◦	Management Gurus - P - R
◦	Management Gurus - P
◦	Vance Packard
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◦	Tom Peters
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◦	Michael Porter
◦	Management Gurus - Q
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◦	Frederick Reichheld
◦	Reg Revans
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◦	Management Gurus - S - U
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◦	Edgar Schein
◦	Richard Schonberger
◦	E. F. Schumacher
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◦	Peter Senge
◦	Herbert Simon
◦	Thomas Stewart
◦	Management Gurus - T
◦	F. W. Taylor
◦	Noel Tichy
◦	Alvin Toffler
◦	Robert Townsend
◦	Fons Trompenaars and Charles Hampden-Turner
◦	Management Gurus - U
◦	David Ulrich
◦	Management Gurus - V - Z
◦	Management Gurus - V
◦	Management Gurus - W
◦	Robert Waterman
◦	Max Weber
◦	Management Gurus - X
◦	Management Gurus - Y
◦	Management Gurus - Z
◦	Theodore Zeldin

Management Topics

◦	Management Topics - A - C
◦	Management Topics - A
◦	Advertising and sales promotion
◦	Analysing accounts
◦	Management Topics - B
◦	Balanced Scorecard
◦	Budgeting and cost control
◦	Business ethics
◦	How to write a business plan
◦	Business success
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◦	Management Topics - C
◦	Capital investment appraisal
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◦	Climate change
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◦	Corporate strategy
◦	Costing and break-even analysis
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◦	Management Topics - D - F
◦	Management Topics - D
◦	Decision making
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◦	Management Topics - E
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◦	Management Topics - F
◦	Financial accounting
◦	Management Topics - G - I
◦	Management Topics - G
◦	Globalization
◦	Management Topics - H
◦	Happiness
◦	Human resource management
◦	Management Topics - I
◦	Industry analysis and Porter's five forces
◦	Influencing people, negotiating and emotional intelligence
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◦	Interviewing and selection
◦	Management Topics - J - L
◦	Management Topics - J
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◦	Knowledge management
◦	Management Topics - L
◦	Leadership
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◦	Management Topics - M - O
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◦	Management
◦	Market research
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◦	Marketing and customer satisfaction
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◦	Management Topics - N
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◦	Management Topics - O
◦	Organizational objectives
◦	Organizational structure
◦	Management Topics - P - R
◦	Management Topics - P
◦	Personal selling
◦	Pricing
◦	Product design
◦	Product strategy
◦	Production
◦	Project management
◦	Management Topics - Q
◦	Management Topics - R
◦	Management Topics - S - U
◦	Management Topics - S
◦	Service-profit chain
◦	Setting up a business
◦	Stress management
◦	Success
◦	Management Topics - T
◦	Teams
◦	Time management
◦	Total quality management
◦	Trade unions
◦	Management Topics - U
◦	Management Topics - V - Z
◦	Management Topics - V
◦	Management Topics - W
◦	Management Topics - X
◦	Management Topics - Y
◦	Management Topics - Z

Non-Business Leaders

◦	Non-Business Leaders - A - C
◦	Non-Business Leaders - A
◦	John Adams Leadership
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◦	Non-Business Leaders - B
◦	Tony Blair Leadership
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◦	Non-Business Leaders - D - F
◦	Non-Business Leaders - D
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◦	Dwight D. Eisenhower Leadership
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◦	Alex Ferguson Leadership
◦	Non-Business Leaders - G - I
◦	Non-Business Leaders - G
◦	Bob Geldof Leadership
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◦	Non-Business Leaders - H
◦	Adolf Hitler Leadership
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◦	Non-Business Leaders - J
◦	Andrew Jackson Leadership
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◦	Non-Business Leaders - K
◦	John F. Kennedy Leadership
◦	Martin Luther King Leadership
◦	Non-Business Leaders - L
◦	Robert E. Lee Leadership
◦	Lenin Leadership
◦	Abraham Lincoln Leadership
◦	Non-Business Leaders - M - O
◦	Non-Business Leaders - M
◦	Nelson Mandela Leadership
◦	Mao Zedong Leadership
◦	Bernard Montgomery Leadership
◦	Non-Business Leaders - N
◦	Napoleon Bonaparte Leadership
◦	Horatio Nelson Leadership
◦	Non-Business Leaders - O
◦	Barack Obama Leadership
◦	Non-Business Leaders - P - R
◦	Non-Business Leaders - P
◦	Pericles Leadership
◦	Non-Business Leaders - Q
◦	Non-Business Leaders - R
◦	Alf Ramsey Leadership
◦	Ronald Reagan Leadership
◦	Franklin D. Roosevelt Leadership
◦	Theodore Roosevelt Leadership
◦	Non-Business Leaders - S - U
◦	Non-Business Leaders - S
◦	Saladin Leadership
◦	Ernest Shackleton Leadership
◦	William (Bill) Slim Leadership
◦	Joseph Stalin Leadership
◦	Sun Tzu Leadership
◦	Non-Business Leaders - T
◦	Margaret Thatcher Leadership
◦	Harry S. Truman Leadership
◦	Non-Business Leaders - U
◦	Non-Business Leaders - V - Z
◦	Non-Business Leaders - V
◦	Michael Vaughan Leadership
◦	Non-Business Leaders - W
◦	George Washington Leadership
◦	Non-Business Leaders - X
◦	Non-Business Leaders - Y
◦	Non-Business Leaders - Z

Business Leaders

◦	Business Leaders - A - C
◦	Business Leaders - A
◦	Elizabeth Arden leadership
◦	Laura Ashley Leadership and Creativity
◦	Business Leaders - B
◦	Jeff Bezos Leadership
◦	Richard Branson Leadership
◦	Sergey Brin and Larry Page Leadership
◦	John Browne Leadership
◦	Warren Buffett - Leadership, Success and Happiness
◦	Business Leaders - C
◦	George Cadbury Leadership
◦	Andrew Carnegie Leadership
◦	Coco Chanel Leadership, Creativity and Design
◦	Business Leaders - D - F
◦	Business Leaders - D
◦	Michael Dell Leadership and Success
◦	Walt Disney Leadership
◦	Business Leaders - E
◦	Business Leaders - F
◦	Henry Ford Leadership
◦	Business Leaders - G - I
◦	Business Leaders - G
◦	Bill Gates Leadership
◦	Katharine Graham Leadership
◦	Andrew Grove Leadership
◦	Business Leaders - H
◦	John Harvey-Jones Leadership
◦	William Hewlett and David Packard Leadership
◦	Soichiro Honda Leadership
◦	Business Leaders - I
◦	Business Leaders - J - L
◦	Business Leaders - J
◦	Steve Jobs Leadership
◦	Business Leaders - K
◦	Herb Kelleher Leadership
◦	Business Leaders - L
◦	Estée Lauder Leadership
◦	Terry Leahy Leadership
◦	Business Leaders - M - O
◦	Business Leaders - M
◦	Kanosuke Matsushita Leadership and Business Success
◦	Akio Morita Leadership
◦	Business Leaders - N
◦	Business Leaders - O
◦	Business Leaders - P - R
◦	Business Leaders - P
◦	J.C. Penney Leadership and Business Success
◦	Business Leaders - Q
◦	Business Leaders - R
◦	Anita Roddick Leadership and Business Success
◦	Business Leaders - S - U
◦	Business Leaders - S
◦	Alfred Sloan Leadership
◦	Alan Sugar Leadership and Business Success
◦	Business Leaders - T
◦	Donald Trump Leadership
◦	Business Leaders - U
◦	Business Leaders - V - Z
◦	Business Leaders - V
◦	Business Leaders - W
◦	Madam C.J. Walker Leadership
◦	Sam Walton Leadership and Business Success
◦	Tom Watson Sr.and Tom Watson Jr.Leadership
◦	Josiah Wedgwood Leadership and Creativity
◦	Jack Welch Leadership and Business Success
◦	Meg Whitman Leadership
◦	Business Leaders - X
◦	Business Leaders - Y
◦	Business Leaders - Z

Philosophers

◦	Philosophers - A - C
◦	Philosophers - A
◦	St. Thomas Aquinas - Philosophy,Learning and Ethics
◦	Aristotle- Philosophy, Ethics and Happiness
◦	St. Augustine- Philosophy, Ethics and Learning
◦	Marcus Aurelius- Philosophy and Happiness
◦	Philosophers - B
◦	Francis Bacon- Philosophy and Learning
◦	St. Benedict- Philosophy and Ethics
◦	George Berkeley- Philosophy Knowledge and Perception
◦	Isaiah Berlin – Philosophy, Liberty and Ethics
◦	Boethius- Philosophy and Happiness
◦	Dietrich Bonhoeffer - Philosophy and Ethics
◦	Gautama Buddha- Philosophy and Ethics
◦	Edmund Burke- Philosophy and Government
◦	Philosophers - C
◦	Cicero- Philosophy, Success and Leadership
◦	Confucius - Philosophy and Ethics
◦	Philosophers - D - F
◦	Philosophers - D
◦	René Descartes- Philosophy and Learning
◦	John Dewey- Philosophy and Learning
◦	Diogenes- Philosophy and Ethics
◦	Philosophers - E
◦	Ralph Waldo Emerson- Philosophy and Success
◦	Epicurus- Philosophy and Happiness
◦	Philosophers - F
◦	St. Francis of Assisi- Philosophy, God and Ethics
◦	Benjamin Franklin- Philosophy, Happiness and Success
◦	Philosophers - G - I
◦	Philosophers - G
◦	Mahatma ( Mohandas) Gandhi- Philosophy and Leadership
◦	Jose Ortega y Gasset- Philosophy and Success
◦	Kahlil Gibran - Happiness and Success
◦	Philosophers - H
◦	Heraclitus- Philosophy and Change
◦	Thomas Hobbes- Philosophy, Ethics and Government
◦	David Hume- Philosophy, Ethics and Learning
◦	Philosophers - I
◦	Philosophers - J - L
◦	Philosophers - J
◦	Jesus- Philosophy, Ethics and Leadership
◦	Philosophers - K
◦	Immanuel Kant- Philosophy, Learning and Ethics
◦	Soren Kierkegaard- Philosophy and Success
◦	Thomas Kuhn- Philosophy, Learning and Change
◦	Philosophers - L
◦	Lao Tzu- Philosophy, Ethics and Success
◦	Gottfried Leibniz- Philosophy, Learning and Ethics
◦	John Locke Philosophy and Government
◦	Philosophers - M - O
◦	Philosophers - M
◦	Niccolo Machiavelli and Leadership
◦	Karl Marx - Philosophy, Work and Happiness
◦	John Stuart Mill - Philosophy, Ethics and Happiness
◦	Michel de Montaigne - Philosophy and Success
◦	Thomas More - Philosophy and Ethics
◦	Muhammad - Philosophy, Ethics and Leadership
◦	Philosophers - N
◦	Reinhold Niebuhr - Philosophy, Work and Change
◦	Friedrich Nietzsche - Philosophy, Ethics and Success
◦	Philosophers - O
◦	Philosophers - P - R
◦	Philosophers - P
◦	Thomas (Tom) Paine - Philosophy and Government
◦	Blaise Pascal - Philosophy, Ethics and Learning
◦	C.S. Peirce - Philosophy and Learning
◦	Plato - Philosophy and Success
◦	Karl Popper - Philosophy and Learning
◦	Pythagoras - Philosophy and Learning
◦	Philosophers - Q
◦	Philosophers - R
◦	John Rawls - Philosophy and Justice
◦	Jean-Jacques Rousseau - Philosophy, Government and Success
◦	Bertrand Russell - Philosophy, Ethics and Learning
◦	Philosophers - S - U
◦	Philosophers - S
◦	Jean-Paul Sartre - Philosophy and Ethics
◦	Arnold Schopenhauer - Philosophy and Happiness
◦	Seneca - Philosophy, Happiness and Success
◦	Peter Singer - Philosophy and Ethics
◦	Adam Smith - Philosophy and Business
◦	Socrates - Philosophy and Happiness
◦	Benedict (or Baruch) Spinoza - Philosophy, Ethics and Happiness
◦	Philosophers - T
◦	Henry David Thoreau - Philosophy, Success and Happiness
◦	Philosophers - U
◦	Philosophers - V - Z
◦	Philosophers - V
◦	Voltaire - Philosophy, Success and Ethics
◦	Philosophers - W
◦	Ludwig Wittgenstein - Philosophy and Language
◦	Philosophers - X
◦	Philosophers - Y
◦	Philosophers - Z

Heroes

◦	Heroes - A - C
◦	Heroes - A
◦	Muhammad Ali and Success
◦	Susan B. Anthony and Elizabeth Cady Stanton - Suffragettes and Women
◦	Heroes - B
◦	Simone de Beauvoir - Feminism and Women
◦	David Beckham - Money and Success
◦	Heroes - C
◦	Rachel Carson - Success and Environmentalism
◦	Cleopatra - Success and Leadership
◦	Captain James Cook - Success and Influence
◦	Heroes - D - F
◦	Heroes - D
◦	Dilbert - Work and Management
◦	Frederick Douglass - Success and Leadership
◦	Heroes - E
◦	Heroes - F
◦	Anne Frank - Success and Wisdom
◦	Betty Friedan - Feminism and Women
◦	Heroes - G - I
◦	Heroes - G
◦	William Lloyd Garrison - Success and Leadership
◦	Owain Glyndwr - Success and Leadership
◦	Heroes - H
◦	Patrick Henry - Success and Leadership
◦	Heros - I
◦	Heroes - J - L
◦	Heros - J
◦	Joan of Arc - Success and Leadership
◦	Heros - K
◦	Helen Keller - Success and Influence
◦	John Maynard Keynes - Success and Wisdom
◦	Heros - L
◦	Eric Liddell - Success, Religion and Ethics
◦	Heroes - M - O
◦	Heros - M
◦	Ellen MacArthur - Success and Influence
◦	Madonna - Success and Creativity
◦	Marilyn Monroe - Success and Influence
◦	Heros - N
◦	Florence Nightingale - Success and Influence
◦	Heros - O
◦	Jamie Oliver - Success and Business
◦	Robert Owen - Success and Business
◦	Heroes - P - R
◦	Heros - P
◦	Emmeline Pankhurst - Suffragettes and Leadership
◦	Rosa Parks - Success and Influence
◦	Elvis Presley - Success and Creativity
◦	Heros - Q
◦	Heros - R
◦	Walter Reuther - Success, Work and Unions
◦	Robert the Bruce - Success and Leadership
◦	Jackie Robinson - Leadership, Success and Assertiveness
◦	Eleanor Roosevelt - Success and Leadership
◦	Heroes - S - U
◦	Heros - S
◦	Margaret Sanger - Feminism and Women
◦	Cicely Saunders - Success and Leadership
◦	Albert Schweitzer - Success and Ethics
◦	Robert Scott - Success and Leadership
◦	The Scottsboro Boys - Civil Rights and Influence
◦	Homer Simpson - Success and Influence
◦	Lucy Stone - Suffragettes and Leadership
◦	Heros - T
◦	Mother Teresa - Success, Religion and Ethics
◦	Emmett Till- Civil Rights and Influence
◦	Heros - U
◦	Heroes - V - Z
◦	Heros - V
◦	Heros - W
◦	William Wallace - Success and Leadership
◦	Booker T. Washington - Success and Leadership
◦	Oprah Winfrey - Success and Influence
◦	Mary Wollstonecraft - Success and Women's Rights
◦	Heros - X
◦	Heros - Y
◦	Muhammad Yunus - Corporate Social Responsibility and Business Ethics
◦	Heros - Z

Psychologists

◦	Psychologists - A - C
◦	Psychologists - A
◦	Alfred Adler - Psychology and Success
◦	Psychologists - B
◦	Albert Bandura - Psychology and Learning
◦	Aaron Beck – Psychology, Stress and Happiness
◦	Psychologists - C
◦	Psychologists - D - F
◦	Psychologists - D
◦	Psychologists - E
◦	Erik Erikson - Psychology and Childhood
◦	Psychologists - F
◦	Sigmund Freud - Psychoanalysis and Sex
◦	Erich Fromm - Psychology, Love and Life
◦	Psychologists - G - I
◦	Psychologists - G
◦	Psychologists - H
◦	Psychologists - I
◦	Psychologists - J - L
◦	Psychologists - J
◦	William James - Psychology, Ethics, and Success
◦	Carl Jung - Psychology and Personality
◦	Psychologists - K
◦	Daniel Kahneman- Decision Making and Happiness
◦	Psychologists - L
◦	Kurt Lewin - Psychology, Leadership and Change
◦	Psychologists - M - O
◦	Psychologists - M
◦	Abraham Maslow - Humanistic Psychology and Hierarchy of Needs
◦	Psychologists - N
◦	Psychologists - O
◦	Psychologists - P - R
◦	Psychologists - P
◦	Ivan Pavlov - Psychology and Learning
◦	Fritz Perls - Psychology and Gestalt Therapy
◦	Jean Piaget - Psychology and Learning
◦	Steven Pinker - Psychology and Learning
◦	Psychologists - Q
◦	Psychologists - R
◦	Carl Rogers - Psychology, Psychotherapy and Happiness
◦	Psychologists - S - U
◦	Psychologists - S
◦	M. Scott Peck - Psychology and Spiritual Growth
◦	Martin Seligman - Positive Psychology and Success
◦	Hans Selye - Psychology and Stress
◦	B-F-Skinner - Psychology, Learning and Motivation
◦	Psychologists - T
◦	Psychologists - U
◦	Psychologists - V - Z
◦	Psychologists - V
◦	Psychologists - W
◦	Psychologists - X
◦	Psychologists - Y
◦	Psychologists - Z

Scientists & Inventors

◦	Scientists and Inventors - A - C
◦	Scientists and Inventors - A
◦	Archimedes - Creativity and Science
◦	Scientists and Inventors - B
◦	Alexander Graham Bell - Creativity and Invention
◦	Tim Berners-Lee - Creativity and the Internet
◦	Isambard Kingdom Brunel - Creativity and Engineering
◦	Scientists and Inventors - C
◦	Francis Crick and James Watson - Creativity and Science
◦	Marie Curie - Creativity and Science
◦	Scientists and Inventors - D - F
◦	Scientists and Inventors - D
◦	Charles Darwin - Creativity and Science
◦	Richard Dawkins - Creativity and Science
◦	James Dyson - Creativity and Innovation
◦	Scientists and Inventors - E
◦	Thomas Edison - Creativity and Innovation
◦	Albert Einstein - Creativity and Science
◦	Scientists and Inventors - F
◦	Michael Faraday - Creativity and Science
◦	Scientists and Inventors - G - I
◦	Scientists and Inventors - G
◦	Galileo - Creativity and Science
◦	Scientists and Inventors - H
◦	Stephen Hawking - Creativity and Science
◦	Hippocrates - Medicine and Health
◦	Scientists and Inventors - I
◦	Scientists and Inventors - J - L
◦	Scientists and Inventors - J
◦	Scientists and Inventors - K
◦	Scientists and Inventors - L
◦	Antoine Lavoisier - Creativity and Science
◦	Scientists and Inventors - M - O
◦	Scientists and Inventors - M
◦	Scientists and Inventors - N
◦	Isaac Newton - Creativity and Science
◦	Scientists and Inventors - O
◦	Scientists and Inventors - P - R
◦	Scientists and Inventors - P
◦	Louis Pasteur - Creativity and Science
◦	Henri Poincaré - Change and Chaos
◦	Scientists and Inventors - Q
◦	Scientists and Inventors - R
◦	Scientists and Inventors - S - U
◦	Scientists and Inventors - S
◦	Scientists and Inventors - T
◦	Scientists and Inventors - U
◦	Scientists and Inventors - V - Z
◦	Scientists and Inventors - V
◦	Scientists and Inventors - W
◦	Orville and Wilbur Wright - Creativity and Innovation
◦	Scientists and Inventors - X
◦	Scientists and Inventors - Y
◦	Scientists and Inventors - Z

Writers, Artists & Designers

◦	Writers, Artists and Designers - A - C
◦	Writers, Artists and Designers - A
◦	Jane Austen - Creativity and Writing
◦	Writers, Artists and Designers - B
◦	Ludwig van Beethoven - Creativity and Music
◦	The Brontë sisters - Creativity and Writing
◦	Writers, Artists and Designers - C
◦	Terence Conran - Creativity and Design
◦	Writers, Artists and Designers - D - F
◦	Writers, Artists and Designers - D
◦	Charles Dickens - Creativity and Writing
◦	Writers, Artists and Designers - E
◦	Writers, Artists and Designers - F
◦	Writers, Artists and Designers - G - I
◦	Writers, Artists and Designers - G
◦	Writers, Artists and Designers - H
◦	Writers, Artists and Designers - I
◦	Writers, Artists and Designers - J - L
◦	Writers, Artists and Designers - J
◦	Elton John - Creativity and Music
◦	Writers, Artists and Designers - K
◦	Writers, Artists and Designers - L
◦	John Lennon and Paul McCartney - Creativity and Music
◦	Leonardo da Vinci - Creativity and Art
◦	Raymond Loewy - Creativity and Design
◦	Writers, Artists and Designers - M - O
◦	Writers, Artists and Designers - M
◦	Michelangelo - Creativity and Art
◦	Wolfgang Amadeus Mozart - Creativity and Music
◦	Writers, Artists and Designers - N
◦	Writers, Artists and Designers - O
◦	Writers, Artists and Designers - P - R
◦	Writers, Artists and Designers - P
◦	Nick Park - Creativity and Films
◦	Pablo Picasso - Creativity and Art
◦	Marcel Proust - Success and Happiness
◦	Writers, Artists and Designers - Q
◦	Writers, Artists and Designers - R
◦	Richard Rodgers and Oscar Hammerstein - Creativity and Music
◦	Richard Rogers - Creativity and Business Success
◦	J.K.Rowling - Creativity and Writing
◦	John Ruskin - Creativity and Art
◦	Writers, Artists and Designers - S - U
◦	Writers, Artists and Designers - S
◦	William Shakespeare - Creativity and Writing
◦	Steven Spielberg - Creativity and Films
◦	Writers, Artists and Designers - T
◦	Writers, Artists and Designers - U
◦	Writers, Artists and Designers - V - Z
◦	Writers, Artists and Designers - V
◦	Vincent van Gogh - Creativity and Art
◦	Writers, Artists and Designers - W
◦	William Wordsworth - Creativity and Writing
◦	Frank Lloyd Wright - Creativity and Architecture
◦	Writers, Artists and Designers - X
◦	Writers, Artists and Designers - Y
◦	Writers, Artists and Designers - Z

Company Case Studies

◦	Company Case Studies - A - C
◦	Company Case Studies - A
◦	Amazon.com - Employees, Unions and Customer Satisfaction
◦	Apple - Innovation, Design and Customer Satisfaction
◦	Company Case Studies - B
◦	BBC - Quality, Creativity and Customer Satisfaction
◦	BMW - Production, Quality and Innovation
◦	Company Case Studies - C
◦	The Co-operative Group - Business Ethics and Customer Satisfaction
◦	Company Case Studies - D - F
◦	Company Case Studies - D
◦	Company Case Studies - E
◦	Company Case Studies - F
◦	Company Case Studies - G - I
◦	Company Case Studies - G
◦	Company Case Studies - H
◦	Company Case Studies - I
◦	Company Case Studies - J - L
◦	Company Case Studies - J
◦	Company Case Studies - K
◦	Company Case Studies - L
◦	Company Case Studies - M - O
◦	Company Case Studies - M
◦	Manchester United - Cash, Costs and Customer Satisfaction
◦	McDonald’s - Globalization, Culture and Strategy
◦	Company Case Studies - N
◦	Company Case Studies - O
◦	Company Case Studies - P - R
◦	Company Case Studies - P
◦	Company Case Studies - Q
◦	Company Case Studies - R
◦	Company Case Studies - S - U
◦	Company Case Studies - S
◦	Company Case Studies - T
◦	Tesco - Business Success, Leadership and Motivation
◦	Company Case Studies - U
◦	Company Case Studies - V - Z
◦	Company Case Studies - V
◦	Company Case Studies - W
◦	Company Case Studies - X
◦	Company Case Studies - Y
◦	Company Case Studies - Z

Books

◦	Books - A - C
◦	Books - A
◦	The Adventures of Huckleberry Finn - Ethics and Racism
◦	Aesop’s Fables - Success and Ethics
◦	All Quiet on the Western Front - War and Leadership
◦	Animal Farm - Leadership and Change
◦	Anna Karenina - Ethics and Love
◦	Atlas Shrugged - Corporate Social Responsibility
◦	Books - B
◦	Bleak House - Life, Work and Ethics
◦	Brave New World - The Future of Life and Work
◦	Books - C
◦	Catch-22 - People and Management
◦	The Catcher in the Rye - Happiness and Ethics
◦	Crime and Punishment- Happiness and Ethics
◦	The Crucible - Ethics, Leadership and Success
◦	Books - D - F
◦	Books - D
◦	David Copperfield - Success and Ethics
◦	Death of a Salesman - Success and Happiness
◦	Books - E
◦	Emma - Success and Ethics
◦	Books - F
◦	The Fountainhead and Success
◦	Books - G - I
◦	Books - G
◦	The Grapes of Wrath - Corporate Social Responsibility
◦	Great Expectations - Success, Happiness and Ethics
◦	The Great Gatsby - Happiness and Success
◦	Books - H
◦	Hard Times - Business Ethics and Happiness
◦	Harry Potter and the Philosopher’s Stone - Success and Ethics
◦	Books - I
◦	Books - J - L
◦	Books - J
◦	Jane Eyre - Women, Ethics and Success
◦	Books - K
◦	Books - L
◦	The Last Tycoon - Leadership
◦	The Lion, the Witch and the Wardrobe - Ethics and Success
◦	Lord of the Flies - Leadership
◦	The Lord of the Rings - Success and Leadership
◦	Books - M - O
◦	Books - M
◦	The Mayor of Casterbridge - Leadership and Ethics
◦	Middlemarch - Happiness and Success
◦	Moby-Dick - Leadership
◦	Books - N
◦	Nineteen Eighty-Four - Success and Leadership
◦	Books - O
◦	Of Mice and Men - Success and Happiness
◦	Oliver Twist - Success and Ethics
◦	Books - P - R
◦	Books - P
◦	The Pearl - Happiness and Success
◦	The Pilgrim’s Progress - Religion and Ethics
◦	Pride and Prejudice - Love and Success
◦	Books - Q
◦	Books - R
◦	The Red Badge of Courage - Success and Ethics
◦	Roll of Thunder, Hear my Cry - Success and Ethics
◦	Books - S - U
◦	Books - S
◦	The Scarlet Letter - Happiness and Ethics
◦	Sense and Sensibility - Success and Influence
◦	Sons and Lovers - Family and Happiness
◦	Sophie’s World - Philosophy and Happiness
◦	Books - T
◦	To Kill a Mockingbird - Racism and Ethics
◦	Books - U
◦	Ulysses - Success, Happiness and Ethics
◦	Uncle Tom’s Cabin - Racism and Ethics
◦	Books - V - Z
◦	Books - V
◦	Books - W
◦	War and Peace - Leadership and Change
◦	Wuthering Heights - Love and Success
◦	Books - X
◦	Books - Y
◦	Books - Z

Shakespeare

◦	Shakespeare - A - C
◦	Shakespeare - A
◦	Shakespeare's Antony and Cleopatra - Success and Leadership
◦	Shakespeare - B
◦	Shakespeare - C
◦	Shakespeare's Julius Caesar - Leadership and Change
◦	Shakespeare's Corialanus - Leadership and Ethics
◦	Shakespeare - D - F
◦	Shakespeare - D
◦	Shakespeare - E
◦	Shakespeare - F
◦	Shakespeare - G - I
◦	Shakespeare - G
◦	Shakespeare - H
◦	Shakespeare's Hamlet - Success and Ethics
◦	Shakespeare's Henry IV Parts 1 and 2 - Leadership and Change
◦	Shakespeare's Henry V - Leadership and Ethics
◦	Shakespeare's Henry VIII - Leadership and Ethics
◦	Shakespeare - I
◦	Shakespeare - J - L
◦	Shakespeare - J
◦	Shakespeare - K
◦	Shakespeare's King Lear - Success and Ethics
◦	Shakespeare - L
◦	Shakespeare - M - O
◦	Shakespeare - M
◦	Shakespeare's Macbeth - Happiness and Success
◦	Shakespeare's Measure for Measure - Leadership and Ethics
◦	Shakespeare's The Merchant of Venice - Success and Ethics
◦	Shakespeare's A Midsummer Night’s Dream - Happiness and Ethics
◦	Shakespeare - N
◦	Shakespeare - O
◦	Shakespeare's Othello - Leadership and Ethics
◦	Shakespeare - P - R
◦	Shakespeare - P
◦	Shakespeare - Q
◦	Shakespeare - R
◦	Shakespeare's Romeo and Juliet - Love and Happiness
◦	Shakespeare - S - U
◦	Shakespeare - S
◦	Shakespeare - T
◦	Shakespeare's The Tempest - Managing Change
◦	Shakespeare's Timon of Athens - Money and Ethics
◦	Shakespeare's Twelfth Night - Happiness and Ethics
◦	Shakespeare - U
◦	Shakespeare - V - Z
◦	Shakespeare - V
◦	Shakespeare - W
◦	Shakespeare - X
◦	Shakespeare - Y
◦	Shakespeare - Z

Poetry

◦	Poetry - A - C
◦	Poetry - A
◦	Poetry - B
◦	Poetry - C
◦	Poetry - Change
◦	Poetry - Creativity and Innovation
◦	Poetry - D - F
◦	Poetry - D
◦	Poetry - Death
◦	Poetry - E
◦	Poetry - Empowerment and motivation
◦	Poetry - Ethics
◦	Poetry - F
◦	Poetry - Family and Friends
◦	Poetry - G - I
◦	Poetry - G
◦	Poetry - God and Religion
◦	Poetry - H
◦	Poetry - Happiness
◦	Poetry - The Holocaust and World War Two
◦	Poetry - I
◦	Poetry - Influencing people
◦	Poetry - J - L
◦	Poetry - J
◦	Poetry - K
◦	Poetry - L
◦	Poetry - Leadership
◦	Poetry - Learning and Wisdom
◦	Poetry - Love
◦	Poetry - M - O
◦	Poetry - M
◦	Poetry - N
◦	Poetry - Nature and the Environment
◦	Poetry - O
◦	Poetry - Objectives and Purpose
◦	Poetry - Old Age
◦	Poetry - P - R
◦	Poetry - P
◦	Poetry - Positive Thinking and Assertiveness
◦	Poetry - Q
◦	Poetry - R
◦	Poetry - S - U
◦	Poetry - S
◦	Poetry - Stress and Pain
◦	Poetry - Success
◦	Poetry - T
◦	Poetry - Time Management
◦	Poetry - U
◦	Poetry - V - Z
◦	Poetry - V
◦	Poetry - W
◦	Poetry - War
◦	Poetry - Work and Workers
◦	Poetry - Women and Men
◦	Poetry - X
◦	Poetry - Y
◦	Poetry - Z

Art

◦	Art - A - C
◦	Art - A
◦	Art - B
◦	Art - Business Success and Motivation
◦	Art - C
◦	Art - Change
◦	Art - Creativity, Innovation and Science
◦	Art - D - F
◦	Art - D
◦	Art - E
◦	Art - Ethics
◦	Art - F
◦	Art - Family and friends
◦	Art - G - I
◦	Art - G
◦	Art - God and religion
◦	Art - H
◦	Art - Happiness
◦	Art - The Holocaust
◦	Art - I
◦	Art - J - L
◦	Art - J
◦	Art - K
◦	Art - L
◦	Art - Leadership
◦	Art - Learning and Wisdom
◦	Art - Love
◦	Art - M - O
◦	Art - M
◦	Art - N
◦	Art - Nature and the Environment
◦	Art - O
◦	Art - P - R
◦	Art - P
◦	Art - Q
◦	Art - R
◦	Art - S - U
◦	Art - S
◦	Art - Stress and Pain
◦	Art - Success
◦	Art - T
◦	Art - U
◦	Art - V - Z
◦	Art - V
◦	Art - W
◦	Art - War
◦	Art - Work and Wealth
◦	Art - Workers and Unions
◦	Art - X
◦	Art - Y
◦	Art - Z

Films

◦	Films - A - C
◦	Films - A
◦	All Quiet on the Western Front (film) - War and Ethics
◦	All the President’s Men - Leadership and Ethics
◦	Apocalypse Now - War and Ethics
◦	Films - B
◦	The Battle of Algiers - Strategy and Terrorism
◦	Ben-Hur - Ethics and Leadership
◦	Billy Elliot - Success, Unions and Ethics
◦	The Birth of a Nation - Racism, Ethics and Leadership
◦	Blade Runner - Business Ethics and the Environment
◦	The Bridge on the River Kwai - Ethics and War
◦	Brief Encounter - Love and Ethics
◦	Films - C
◦	Casablanca - Ethics and Success
◦	Chariots of Fire - Success and Ethics
◦	Citizen Kane - Leadership and Ethics
◦	City Lights - Happiness and Success
◦	Films - D - F
◦	Films - D
◦	Dr. Strangelove - Leadership and Ethics
◦	Doctor Zhivago - Happiness and Ethics
◦	Films - E
◦	E.T. - Love and Ethics
◦	Films - F
◦	Films - G - I
◦	Films - G
◦	The Godfather - Leadership and Ethics
◦	Gone with the Wind - Success and Ethics
◦	The Graduate - Success and Ethics
◦	The Grapes of Wrath - Business Ethics and Corporate Social Responsibility
◦	Films - H
◦	High Noon - Leadership and Ethics
◦	How Green Was My Valley - Success, Ethics and Trade Unions
◦	Films - I
◦	It’s A Wonderful Life - Success and Ethics
◦	Films - J - L
◦	Films - J
◦	Films - K
◦	Films - L
◦	Love Story - Love and Ethics
◦	Films - M - O
◦	Films - M
◦	The Manchurian Candidate - Corporate Culture and Leadership
◦	Mr. Smith Goes to Washington - Success, Leadership and Ethics
◦	Modern Times - Management, Mass Production and Motivation
◦	Films - N
◦	Films - O
◦	On the Waterfront - Success, Ethics and Unions
◦	One Flew Over the Cuckoo’s Nest - Leadership and Change
◦	Films - P - R
◦	Films - P
◦	Paths of Glory - Leadership and Ethics
◦	Patton - Leadership and Communication
◦	Pretty Woman - Business Ethics and Happiness
◦	Films - Q
◦	Films - R
◦	Raging Bull - Success and Ethics
◦	Rocky - Success and Ethics
◦	Films - S - U
◦	Films - S
◦	Saving Private Ryan - Success, Leadership and Ethics
◦	Schindler’s List - Ethics and the Holocaust
◦	The Searchers - Love and Ethics
◦	Serpico - Business Ethics and Whistle-blowing
◦	Silkwood - Business Ethics and Whistle-blowing
◦	Films - T
◦	Thirteen Days - Leadership and Ethics
◦	To Kill a Mockingbird (film) - Ethics and Racism
◦	Twelve Angry Men - Ethics and Leadership
◦	Films - U
◦	Up in the Air - Success and Business Ethics
◦	Films - V - Z
◦	Films - V
◦	Films - W
◦	Wall Street - Success and Business Ethics
◦	The Wizard of Oz - Success and Happiness
◦	Films - X
◦	Films - Y
◦	Films - Z

Best Business Books

◦	Best Business Books - A - C
◦	Best Business Books - A
◦	Scott Adams, The Dilbert Principle (1996)
◦	Chris Argyris and Donald Schön, Organizational Learning II (1996)
◦	Best Business Books - B
◦	Chester Barnard, The Functions of the Executive (1938)
◦	Christopher Bartlett and Sumantra Ghoshal, The Individualized Corporation (1997)
◦	Warren Bennis and Burt Nanus, Leaders (1985)
◦	Richard Nelson Bolles, What Colour Is Your Parachute? (1970)
◦	Best Business Books - C
◦	Dale Carnegie, How to Win Friends and Influence People (1936)
◦	Clayton Christensen, The Innovator’s Dilemma (1997)
◦	Jim Collins, Good to Great (2001)
◦	Jim Collins and Jerry Porras, Built to Last (1994)
◦	Stephen Covey, Principle-Centred Leadership (1992)
◦	Stephen Covey, The Seven Habits of Highly Effective People (1989)
◦	Best Business Books - D - F
◦	Best Business Books - D
◦	Edward de Bono, Lateral Thinking (1970)
◦	Edward de Bono, Six Thinking Hats (1985)
◦	W. Edwards Deming, Out of the Crisis (1982)
◦	Peter Drucker, Management: Tasks, Responsibilities, Practices (1973)
◦	Peter Drucker, The Practice of Management (1954)
◦	Best Business Books - E
◦	Best Business Books - F
◦	Mary Parker Follett, Dynamic Administration (1941)
◦	Henry Ford, My Life and Work (1922)
◦	Thomas Friedman, Lexus and the Olive Tree (1999)
◦	Milton and Rose Friedman, Capitalism and Freedom (1962)
◦	Best Business Books - G - I
◦	Best Business Books - G
◦	Lou Gerstner, Who Says Elephants Can’t Dance (2002)
◦	Daniel Goleman, Emotional Intelligence (1996)
◦	Lynda Gratton, Living Strategy (2000)
◦	Best Business Books - H
◦	Gary Hamel and CK Prahalad, Competing for the Future (1996)
◦	Charles Handy, The Age of Unreason (1989)
◦	Charles Handy, The Empty Raincoat (1994)
◦	Charles Handy, The Gods of Management (1985)
◦	Best Business Books - I
◦	Best Business Books - J - L
◦	Best Business Books - J
◦	Best Business Books - K
◦	Daniel Kahneman, Thinking, Fast and Slow (2011)
◦	Rosabeth Moss Kanter, The Change Masters (1984)
◦	John Kay, Foundations of Corporate Success (1993)
◦	W. Chan Kim and Renée Mauborgne, Blue Ocean Strategy (2005)
◦	Best Business Books - L
◦	Theodore (Ted) Levitt, The Marketing Imagination (1983)
◦	Best Business Books - M - O
◦	Best Business Books - M
◦	Douglas McGregor, The Human Side of Enterprise (1960)
◦	Best Business Books - N
◦	Best Business Books - O
◦	Kenichi Ohmae, The Borderless World (1990)
◦	Best Business Books - P - R
◦	Best Business Books - P
◦	Richard Pascale, Managing on the Edge (1990)
◦	Tom Peters and Robert Waterman, In Search of Excellence (1982)
◦	Michael Porter, Competitive Advantage (1985)
◦	Michael Porter, The Competitive Advantage of Nations (1990)
◦	Best Business Books - Q
◦	Best Business Books - R
◦	Best Business Books - S - U
◦	Best Business Books - S
◦	Ernst Friedrich (Fritz) Schumacher, Small is Beautiful (1973)
◦	Best Business Books - T
◦	Nassim Nicholas Taleb, The Black Swan (2007)
◦	Alvin Toffler, Future Shock (1970)
◦	Alvin Toffler, The Third Wave (1980)
◦	Best Business Books - U
◦	Best Business Books - V - Z
◦	Best Business Books - V
◦	Best Business Books - W
◦	Thomas Watson Jnr, A Business and Its Beliefs (1963)
◦	Jack Welch, Straight from the Gut (2001)
◦	Best Business Books - X
◦	Best Business Books - Y
◦	Best Business Books - Z

Business Quotations

◦	Business Quotations - A - C
◦	Business Quotations - A
◦	Advertising Quotes
◦	Age Quotes
◦	America Quotes
◦	Assertiveness Quotes
◦	Business Quotations - B
◦	Business Ethics Quotes
◦	Business Success Quotes
◦	Business Quotations - C
◦	Careers and Ambition Quotes
◦	Change and Change Management Quotes
◦	Communication Quotes
◦	Competitive Advantage Quotes
◦	Core Competencies Quotes
◦	Corporate Culture Quotes
◦	Corporate Social Responsibility Quotes
◦	Corporate Strategy Quotes
◦	Creativity Quotes
◦	Customers Quotes
◦	Business Quotations - D - F
◦	Business Quotations - D
◦	Death and Bereavement Quotes
◦	Decision Making Quotes
◦	Design and Product Design Quotes
◦	Business Quotations - E
◦	Economics Quotes
◦	Education and Training Quotes
◦	Emotional Intelligence Quotes
◦	Empowerment and Freedom Quotes
◦	Ethics and Integrity Quotes
◦	Business Quotations - F
◦	Family and Children Quotes
◦	Fear and Anxiety Quotes
◦	Finance and Accounting Quotes
◦	Business Quotations - G - I
◦	Business Quotations - G
◦	Globalization Quotes
◦	God and Religion Quotes
◦	Business Quotations - H
◦	Happiness Quotes
◦	Health Quotes
◦	Human Resource Management Quotes
◦	Business Quotations - I
◦	Influencing People Quotes
◦	Innovation Quotes
◦	Internet and Computers Quotes
◦	Interviewing and Selection Quotes
◦	Business Quotations - J - L
◦	Business Quotations - J
◦	Business Quotations - K
◦	Knowledge Management Quotes
◦	Business Quotations - L
◦	Law and Justice Quotes
◦	Leadership Quotes
◦	Learning and Wisdom Quotes
◦	Learning Organization Quotes
◦	Love Quotes
◦	Business Quotations - M - O
◦	Business Quotations - M
◦	Management Quotes
◦	Market Research and Buyer Behaviour Quotes
◦	Marketing Quotes
◦	Marriage Quotes
◦	Money and Investment Quotes
◦	Motivation Quotes
◦	Business Quotations - N
◦	Nature and Climate Change Quotes
◦	Negotiating Quotes
◦	Business Quotations - O
◦	Objectives and Vision Quotes
◦	Business Quotations - P - R
◦	Business Quotations - P
◦	Past, Present and Future Quotes
◦	Peace of Mind Quotes
◦	Politics and Government Quotes
◦	Positive Thinking Quotes
◦	Pricing Quotes
◦	Product Quotes
◦	Production Quotes
◦	Public Speaking Quotes
◦	Business Quotations - Q
◦	Quality Quotes
◦	Business Quotations - R
◦	Reading and Writing Quotes
◦	Relationships and Friendship Quotes
◦	Business Quotations - S - U
◦	Business Quotations - S
◦	Science and Technology Quotes
◦	Selling Quotes
◦	Service Profit Chain Quotes
◦	Sex Quotes
◦	Society Quotes
◦	Sport Quotes
◦	Stress and Pain Quotes
◦	Structure and Bureaucracy Quotes
◦	Success Quotes
◦	Business Quotations - T
◦	Teams and Committees Quotes
◦	Time Management Quotes
◦	Business Quotations - U
◦	Business Quotations - V - Z
◦	Business Quotations - V
◦	Business Quotations - W
◦	War Quotes
◦	Women and Men Quotes
◦	Work and Leisure Quotes
◦	Workers and Unions Quotes
◦	Business Quotations - X
◦	Business Quotations - Y
◦	Business Quotations - Z

History Highlights

◦	History Highlights - A - C
◦	History Highlights - A
◦	The American Declaration of Independence - Success and Happiness
◦	Anne Frank, the Holocaust and Influencing People
◦	The Assassination of Julius Caesar - Success, Leadership and Ethics
◦	History Highlights - B
◦	The Battle of Agincourt, Henry V and Leadership
◦	The Battle of Britain - Leadership and Strategy
◦	The Battle of Gettysburg - Leadership and Strategy
◦	The Battle of Hastings - Leadership and Strategy
◦	The Battle of the Overpass - Unions and Management
◦	The Battle of the Somme - Leadership and Strategy
◦	The Battle of Trafalgar - Nelson, Leadership and Strategy
◦	The Battle of Waterloo - Leadership and Strategy
◦	The British Miners’ Strike (1984-5) - Unions and Management
◦	History Highlights - C
◦	Chinese Invention of Printing - Creativity and Innovation
◦	History Highlights - D - F
◦	History Highlights - D
◦	D-Day - Leadership and Strategy
◦	History Highlights - E
◦	Emily Davison’s Death at the English Derby - Suffragettes and Women's Rights
◦	The Enlightenment - Learning, Happiness and Success
◦	History Highlights - F
◦	History Highlights - G - I
◦	History Highlights - G
◦	History Highlights - H
◦	Henry VIII’s Divorce - Leadership and Ethics
◦	History Highlights - I
◦	The Industrial Revolution - Management and Unions
◦	History Highlights - J - L
◦	History Highlights - J
◦	History Highlights - K
◦	History Highlights - L
◦	History Highlights - M - O
◦	History Highlights - M
◦	The March on Washington - Empowerment and Civil Rights
◦	History Highlights - N
◦	9/11 - Leadership and Strategy
◦	History Highlights - O
◦	History Highlights - P - R
◦	History Highlights - P
◦	History Highlights - Q
◦	History Highlights - R
◦	The Reformation - Religion and Ethics
◦	The Renaissance - Learning and Creativity
◦	History Highlights - S - U
◦	History Highlights - S
◦	The Salem Witch Trials - Learning and Ethics
◦	The South Sea Bubble - Business Ethics
◦	History Highlights - T
◦	The Trial and Death of Socrates - Learning and Ethics
◦	History Highlights - U
◦	History Highlights - V - Z
◦	History Highlights - V
◦	History Highlights - W
◦	The Wall Street Crash - Business Ethics
◦	History Highlights - X
◦	History Highlights - Y
◦	History Highlights - Z

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